Never miss another emergency call.

OnCall Office answers the calls you can't get to — by text and by phone — and books the job into your calendar. Built for septic, well-pump, water-treatment and specialty contractors.30-day free trial, no contract, cancel any time.

Say you're a septic contractor and a homeowner has a backed up tank...

You're on the truck. The phone rings. You can't get it.

The homeowner with sewage backing up doesn't leave a voicemail. They call the next company on Google. Small contractors miss a large share of their inbound calls, and most of those callers never call back. Every one of them is a pump-out, a repair, or a replacement that went to someone else.

How it works

  • Step 1 — Miss a call. The caller gets a text in seconds from your number, in your name: "Hi, this is the office at [Your Company]. Sorry we missed you — what's going on with your system?"

  • Step 2 — We qualify and book the job. Address, what's happening, how urgent, new or existing customer. Standard jobs get quoted from your price sheet. The appointment lands in Jobber, Housecall Pro, or directly in your calendar. For anything non-standard or outside your immediate service area, details are gathered, summarized and delivered to you via text (no commitment made to the customer until you speak with him).

  • Step 3 — After hours calls. A phone agent that sounds like your office picks up. It does the same qualification and booking. True emergencies — backup, alarm, no water — get you called directly. Everything else waits until morning.

What you get

  • A text with a one-line summary of every lead

  • A daily recap of calls handled and jobs booked

  • A monthly report showing calls captured, jobs booked, and dollars recovered

  • Spanish-language support for callers who need it

  • Setup on your existing phone number — no new phone system, no app

What we never do
We never quote non-standard jobs, never promise arrival times you haven't set, and never give advice beyond your own FAQ. Anything unusual, we tell the caller you'll confirm and flag it to you.

Pricing

30-day free trial. Month-to-month. Cancel anytime. Setup fee waived if you continue after the trial.

Text-Back — $149/month
Missed-call text-back and SMS booking. Google Calendar. Best for one-truck operators.

Office — $449/month + $499 setup ← most popular
Everything in Text-Back, plus the after-hours and overflow phone agent, emergency escalation by call and text, Jobber / Housecall Pro / Calendar booking, monthly report, Spanish support. Best for 2–6 trucks.

Multi-Line — $799/month + $999 setup
Everything in Office, for multiple phone lines and multiple owners, any scheduler including ServiceTitan, plus a quarterly review call.

FAQ

Do I need a new phone number or system? No. We set conditional forwarding on your existing line so calls you don't answer come to us. Your number, your caller ID, nothing to install.Does it answer every call? Your choice: only missed calls, after-hours only, or every call with instant transfer to you. Most contractors start with missed plus after-hours.What software does it book into? Jobber, Housecall Pro, or Google Calendar. If you run on paper, we text you the booking and keep a shared calendar.What does it know about my business? Whatever you tell us on the setup call: service area, hours, services and price ranges, what counts as an emergency, your FAQs. You can change any of it by texting us.What about emergencies at night? The agent recognizes emergency language, reassures the caller, books the earliest slot, and calls your cell. You decide what counts as an emergency.Are calls recorded? Yes, with a consent notice at the start of each call, so you can review any conversation. Recordings are yours.How fast can I be live? Usually within 48 hours of a 30-minute setup call.Is there a contract? Month-to-month. 30-day free trial. Cancel with 30 days' notice.

Hear it for yourself

Call (984) 398-0638 and tell the office you've got a problem with your septic system. See how it works, then book a 20-minute call with us and we'll set you up with a free trial on your line.

Privacy Policy
Last updated: September 2026OnCall Office ("we," "us") provides missed-call text-back, appointment scheduling, and after-hours phone answering services to contractors ("Clients"). This policy explains what information we collect and how we use it.Information we collect:
From Clients: business name, contact details, service area, pricing, hours, and scheduling-system access needed to deliver the service; billing details processed by Stripe.
From Clients' callers: phone number, name, service address, and the content of calls and text messages placed to a Client's business line, including call recordings where a consent notice is provided.
From website visitors: standard analytics data (pages visited, device type, approximate location) via cookies or similar technology.How we use it:
To answer and route calls and texts on behalf of Clients, book appointments, notify Clients of leads, produce reports for Clients, improve service quality, and comply with law.Who we share it with:
Service providers that help us operate: telephony and messaging (Twilio), voice processing (Retell AI), language processing (Anthropic), scheduling systems the Client chooses (Jobber, Housecall Pro, Google), automation and storage (n8n, Google Workspace), payments (Stripe), and CRM (HubSpot). Each Client receives the information collected from that Client's own callers. We do not sell personal information.SMS data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support roles, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.Retention
Call and message records are retained for as long as the Client's account is active and for up to 12 months afterward, unless a longer period is required by law. Clients may request deletion of their callers' data.Your rights
You may request access to, correction of, or deletion of your personal information by emailing [email protected]. California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.Contact [email protected]

SMS Terms
Program description
OnCall Office sends text messages on behalf of contractor Clients to people who have called that Client's business phone number. Messages are used to respond to your call, ask about your service need, confirm appointment details, and provide appointment reminders or updates.How you opt in
By calling a participating contractor's business line, you may receive a text message from that contractor's number in response to your call. You may also opt in by replying to a message or by providing your mobile number to the contractor for scheduling purposes.Message frequency
Message frequency varies based on your conversation and appointment activity. Typically 1–10 messages per service request.Cost
Message and data rates may apply.How to opt out
Reply STOP at any time to stop receiving messages. You will receive one final confirmation message. To resume, reply START.Help
Reply HELP for assistance, or email [email protected].Carriers
Carriers are not liable for delayed or undelivered messages.Privacy
See our Privacy Policy above. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.